I'm considering taking my present career with a family owned mortuary to the next level. As an industry, we aren't very well thought of. However, usually the reason for that is the focus on the almighty dollar and not the service or attitude of the staff. Unfortunately there are several large corporations across the country that are buying up the family owned mortuaries and NOT changing the names to reflect the new corporate ownership. It gives family owned mortuaries, who truly care, a very bad name. Thank goodness for word of mouth advertising. I'll use your answers to take to our staff. We will incorporate the good experiences into our own services and make sure your bad experiences never happen with us. Thanks so much!