Russell Ham 77 Church Street, Highbridge Somerset, TA9 3HT Tel: 01278 784413, Mob: 07879 723123 E-Mail: rjhamuk@yahoo.co.uk I am a person that is committed to work efficiently, with the ability to work enthusiastically as part of a team and be organised at the same time. Computer Literate with a polite telephone manner. I am creative and quick at learning new skills and a challenge motivates me. I have excellent time keeping skills and a positive attitude. I have the confidence to perform well and pay attention to detail. My hardworking nature and my creative flair will prove that I have the enthusiasm to achieve the most success for the company I work for. 2006RSPCA Volunteer (P/T) General duties include: Preparing & Pricing items The items need to be prepared and cleaned properly for display purposes. The more attractive an item looks, the more likely it is to sell. Items also need to be priced fairly & reasonably for customer satisfaction. Serving Customers Customers should always be greeted politely when they enter the premises and when being served they should also be treated with fairness. If a customer is satisfied then they will return at a later date. Answering the telephone When dealing with a customer query, deal with the customer in a professional manner, by being flexible and confident towards the customer Operating the till Try to be quick and effective. If you have quite a few customers, smile and keep good eye contact. Tell the customer how much they owe, count up any change in your own time and thank the customer after serving Making entries into the collections & deliveries book Make sure everything is dated correctly. Put up to date orders in order folder for delivery (in date order). Make note of any cancellations. Ring any customers that are due to be seen Balancing the Books Make sure the till reading matches up with the reading in the sales book. Make sure that everything that has been sold, is in the sales book and total up the sales. Collections & Deliveries Deliver furniture to and from customer on a specific date. Phone customers to tell them to prepare for your arrival. Plan the journey. Make any prior arrangements. Counting the float Cleaning and tidying Washing up Checking the inventory 2003-2004Somerset Computers for Charity Volunteer/Student (P/T) Helping with hardware maintenance, repairing and recycling Collecting donations and training Assisting staff members Dealing with office duties 2003-2004Scope Volunteer (P/T) General duties include: Assisting in the running of the shop Advising customers Answering the telephone Serving customers 2002-2003 Somerset Computers for Charity Volunteer/Student (P/T) General duties include:- Assisting in the recycling of donated computers for charities and people in need Achievements: Computer Literate with qualifications gained in ECDL, Paint Shop Pro, Visual Basic EDUCATION/QUALIFACTIONS 2006 King Alfred’s School French 2005 Adult Learning & Leisure Computer Literacy and Information Technology (Clait Plus) Bookkeeping 2003-2004 Somerset Computers for Charity Volunteer/Student (P/T) European Computer Driving Licence (ECDL) qualification 1995-1998 ATA Burnham on Sea Subjects studied include: City & Guild’s Number Power, Word Power 1990 – 1995 King Alfred’s School Subjects studied include: English Language, English Literature, Maths. Geography, French, History Technology, Science Hobbies and Interests I enjoy meeting people, learning new skills, using the computer. I enjoy being sociable and having fun, getting satisfaction of time and effort well spent. I like helping others and providing a good service. I also enjoy putting my efforts to a good cause and am interested in antiques and I read books. Date of Birth: 31/10/7824/10/2006 References available on request